Axis Communications M5013 Manual de usuario descargar pdf (Pagina 40)

AXIS M5013 PTZ Dome Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information,

should you require technical assistance.

See also Troubleshooting, on page 42.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that

can be found here includes ﬁrmware version, IP address, network and security settings, event settings, image settings and recent log

items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If

contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system e vents.

Access Log - Lists all failed attempts to access the product. The Access Log can also be conﬁgured to list all connections to the

product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included

in the Server Report.

You can view or download the server report. Downloading the server r eport creates a .zip ﬁle that contains a complete server report

text ﬁle in UTF–8 format. Sele ct the Include snapshot with default image settings option to

include a snapshot of the product’s

Live View that also shows the settings speciﬁed under Video Stream>Image>Im age Appearance. The server report .zip ﬁle should

always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or

when contacting Axis Support.

Connection List - Lists all clients that are currently accessing me

dia streams.

Crash Report - Generates an archive with debu

gging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log a re set under System Options > Support > Logs & Reports > Conﬁguration.

The Access Log can be conﬁgured to list all connections to the product (select Critical, Warning s & Info). If required, a different log

level can be used wh en sending emails.

Advanced

Scripting

Scripting allows experienced use rs to customize and use thei r own scripts.

Caution

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does no t provide

assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup ﬁle before

customizing the scripts. If a scrip t causes problems, reset the product to its factory default settings, see page 41.

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Axis Communications M5013 Manual de usuario Pagina 40